Hello World! Hello internet dwellers and welcome to my blog - https://webcoder.neocities.org/ is a small outlet that I will allow myself, unchained by the expected professionalism that is expected in my day to day role as a coder an architect of the future if you will....♔
Stay tuned as i delve deep into what being a coder or programmer is like in this ever more digital world we find ourselves in, Overworked, undermanned & expected to work with a minimal budget and deliver the coding equivalent of the efil tower or empire state building in return for no or little appreciation day to day.
When things go wrong: And believe me they do go wrong what then? Are we expected to diligently find the problem? NAY i hear you say at the back we are expected to "fix" or bandaid the issue as quickly as possible no matter how big or complex the code base.....Oh your already working on another fix?? WELL THATS TOO DAM BAD.
Suck it up butter cup you're the companys line of defence all be it understaffed, under provisioned, underpaid defence. The buck stops with you and my god does it stop! imagine if you will this:
You work for a company this company gets an average of 10,000 users a day for 9,999 of those users the code works its beautiful the cogs are turning everything is coming up milhouse.
Enter stage right: A wild user we shall call them Bob(Gender not assumed) Bob uses a fucking potato as his daily driver running windows XP using Internet explorer to browse your beautiful creation BUT whats that? it doesnt work correctly for Bob! Oh no! THIS CAN NOT BE ALLOWD TO STAND! Bob contacts the support team (Basically human relays) they try emailing you about the issue NEVER EVER engage about the issue over email you tell those lazy pencil pushing human relays to put in a ticket, to your surprise a ticket is submitted!
Subject: Bob broken
Details: Bob phone us, he say not work website, you fix Bob unhappy
Steps to replicate: Bob open Internet explorer website broken.
THIS people is what you have to deal with! Bob and his potato and a support team that would be better served taking your garbage away.
Now you may think a ticket like this would come in under LOW priority being as Bob is only 0.010% of the daily users & he uses a potato.......But wait!! this ticket has been listed as URGENT
No matter how many times you tell these people UNLESS production is DOWN or there is a critical ERROR effecting alot of users DO NOT submit a ticket as URGENT this wastes my time & my teams time, it takes us away from the important matters of the day such as: "If stackoverflow were to go down and not come back up how fucked are all of us" the answer my friends? VERY FUCKED
The short and curly of it is, users like Bob must be kept in a very very small corner of the internet & the human relays that companys call support teams need to open their ears and fucking listen when they are told how to prioritise tickets.
This is now your life......Go forth brother or sister and make the web a better place.....You are a knight of the internet.